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SMS Messaging Terms

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Program Name

PurpleCal Appointment Notifications.

Program Description

When you book an appointment through a PurpleCal-hosted booking page, PurpleCal may send you SMS text messages about that appointment. The messages come from PurpleCal and name the business you booked with. SMS is used only for appointment reminders and for updates when the business cancels or reschedules your appointment. Booking confirmations and any follow-ups are sent by email, as are copies of every update.

How to Opt In

You opt in to receive these messages by checking the box labeled "I agree to receive SMS appointment reminders and updates. Message and data rates may apply. Reply STOP to opt out at any time." on a PurpleCal-hosted booking form when you book an appointment, and providing your mobile phone number. By checking that box and submitting your booking, you give your express consent to receive appointment reminder and update text messages related to that booking and any future bookings you make with the same business.

SMS opt-in is always optional. You can complete a booking without opting in to SMS, and continue to receive booking-related emails instead.

PurpleCal booking form with name, email and phone fields, followed by an unticked checkbox labeled: I agree to receive SMS appointment reminders and updates. Message and data rates may apply. Reply STOP to opt out at any time.
The booking form. The SMS box is unticked until the customer ticks it, and the phone number is only required when they do.

Message Frequency

You can typically expect up to two reminder messages per appointment (for example, one 24 hours before and one 1 hour before), plus one message if the business cancels or reschedules it. Message frequency varies with how many appointments you book. You will not receive marketing or promotional messages through this program, and SMS is not used for booking confirmations or any other communication.

Message and Data Rates

Message and data rates may apply. Standard messaging rates from your mobile carrier may apply to each message sent or received. Please contact your mobile carrier for details about your messaging plan.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP to any text message you receive. After you reply STOP, you will receive one final confirmation message and then no further SMS messages from this program.

You may also remove your phone number from your account or contact the business directly to be removed from SMS notifications.

Help

For help with SMS messages, reply HELP to any text message you receive, or contact us at support@purplecal.com.

Sample Messages

Examples of messages you may receive:

  • PurpleCal: reminder of your appointment with Acme Vet tomorrow, Mon May 12 at 2:00 PM. Reply STOP to opt out.
  • PurpleCal: your appointment with Acme Vet is in 1 hour at 2:00 PM. Reply STOP to opt out.
  • PurpleCal: your appointment with Acme Vet on Mon May 12 at 2:00 PM has been cancelled. Check your email for details. Reply STOP to opt out.
  • PurpleCal: your appointment with Acme Vet has moved to Tue May 13 at 10:00 AM. Check your email for details. Reply STOP to opt out.

Privacy

Your phone number and SMS opt-in consent are used solely to send you PurpleCal's reminder and update messages about your appointments. We do not share, sell, or rent your phone number or opt-in data to third parties for marketing purposes. For more details, see our Privacy Policy.

Supported Carriers

Messages are supported on all major US mobile carriers. Carriers are not liable for delayed or undelivered messages.

Contact

PurpleCal Appointment Notifications is a program of H.R. Solomon IT Consulting LLC, doing business as PurpleCal. For any questions about this SMS program, contact support@purplecal.com.